USE-CASE E-COMMERCE
Check and correct data throughout the customer journey, in real time: address, identity, means of payment, etc.
CUSTOMER EXPECTATIONS
Avoiding risks impacting the company: shopping cart abandonment, non-delivery, fraud, false opinions on our website, etc.
Manage business risks without affecting the user experience of the online site.
"Risk management is central to our business: loss of revenue, additional processing costs in the customer service or fraud department, inefficient operational processes, impact on our image, etc."
"We want to provide a frictionless customer experience on our e-commerce site, offering the best products, but also the best delivery and payment services."
FINAL CLIENT OBJECTIVE
Increase the turnover of the online shop while reducing costs related to non-payment, non-delivery and operational process inefficiencies.
KEY FIGURES
million unique monthly visitors
orders per day
average basket
The MASTER DATA PLATFORM
BLACK TIGER
Native and automatic recognition of personal input data
Real-time identity verification and validation
Restructuring, postal standardisation, validation at international level
Dynamic, intuitive and configurable dashboarding for data quality governance and auditing
Easy to integrate APIs
IMPACTFUL RESULTS
Reduction of customer service costs
Improvement of the quality of the customer base
Sharp drop in fraud
Ready to identify and manage risks to your e-commerce site?
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